Telecaller

Roles and Responsibilities

• Answering calls and guiding about the offers and resolving queries about product or company.
• Noticing significant subtleties of every discussion.
• Conveying verbal acknowledgments of offers to our Sales group for closing.
• Advises present or prospective clients by answering incoming calls, operating telephone equipment and different telecommunications technologies.
• Maintains operations by following policies and methodology and functional changes.
• Keeps up quality service by adhering to organization guidelines.
• Reaching potential or existing clients.
• Responding to inquiries concerning things or the organization.
• Posing questions to comprehend client necessities and close sales
• Considering the details of each offering and staying side by the side of updates to these contributions.
• Acquiring and updating an individual’s contact details.
• Calling active or old customers to encourage the purchase of product (hearing aids).

 Requirements

• Proven experience as a telesales representativeor other customer service role.
• High school diploma; B.sc/BA will be added advantage.
• Excellent knowledge of the Kannada, English and Hindi language.
• Good knowledge of computer programs like (CRM software) and other telephone systems.
• Proven track record of successfully meeting sales quota over the phone.
• Ability to switch communication styles.

Skills

• Proficient in communication and interpersonal skills.
• Research and record-keeping skills.
• Verbal communication.
• Outstanding negotiation skills to resolve issues and address complaints.
• Data entry skills.
• Closing skills.

Salary package: Rs 13000/-

Start Date: Immediately